Delivery Information

 


Q. How long will my order take to be delivered?


Your order may come from:



Q. Where do you ship to?


We currently ship within Australia, United States, United Kingdom and New Zealand.

For all international deliveries please contact us first for a price for freight.  

Q. How long will my order take to be delivered?

Your order may come from:

  1. One of  Double D Leather's warehouses or
  2. Direct to you from our other suppliers’ warehouses or
  3. Both

…depending on what types of products you order.

Standard Items

Your purchases of ‘Standard Items’ from Double D Leather's warehouses will be delivered by Australia Post couriers.

  • Metropolitan locations – Orders received by 5pm for delivery between 1 and 2 working days
  • Country locations – Order received by 3pm for delivery between 1 and 3 working days (covers 99% of rural Australia).

Non-Standard Items

If your order comes direct to you from one or more of our other suppliers’ warehouses, we call these items ‘Non-Standard.’

You will be advised if you have purchased Non-Standard items in the Order Confirmation email we send you.

The majority of these orders will take between 1 and 4 working days to reach you. However some orders will take up to 10 working days to be delivered.

Every attempt will be made to deliver your purchases personally to you or obtain a signature from a colleague or family member as confirmation of receipt.
 

Q. What if no one is available to accept my delivery?

Not sure if you will be home or in the office?

Standard Items

If you are not there to accept deliveries of ‘Standard Items’ from Double D Leather's warehouses, the courier will leave a card detailing the pick up address of your local Australia Post retail outlet.

Simply present this card and some current identification at your convenience to claim your goods.

Non-Standard Items

If you are not there to accept deliveries of ‘Non-Standard Items’ direct from our other suppliers’ warehouses, their delivery contractors will leave a card with a contact number to re-organise the delivery.
 

Q. How much will my delivery cost?

Standard Items

The standard delivery charge for both metropolitan and country orders is calculated at time of checkout.

Delivery charges can be viewed at any point of your shopping process by clicking on your shopping cart.

Non-Standard items

However, if an item in your cart is:

  • Valuable
  • Fragile or
  • Big and Bulky

We classify them as Freight Categories B and C* and additional charges will apply.
 

Q. How many deliveries will I receive?

You will be advised an estimate of how many deliveries you will receive at Checkout and in your Order Confirmation email.

In the majority of cases you will receive all of your purchases in one consolidated delivery.

However, you may receive more than one delivery if:

  • One or more of your purchases are being delivered to you direct from our other suppliers rather than out of a Industrial Supplies Australia's warehouse ( we term these ‘Non-Standard Items’) or
  • One or more of your purchases is not held in your ‘local state’ warehouse

Please be aware that you will only be charged one delivery charges regardless of how many deliveries we send you.
 

Q. How will I know if I am going to receive more than one delivery?

Before you are asked to confirm your order at Check Out, you will be notified how many deliveries you should expect to receive.

You will again be notified of this in your Order Confirmation email.

On dispatch of each delivery you will be sent a further notification email.
 

Q. How can I find out the delivery status of my order?

Double "D" Leather customers can view the status of their order by checking within My Account.
 

Q. Is your order classified as a Metropolitan, Country or Rural delivery?

State/Territory

Metropolitan Postcode Range

Country Postcode Range

Rural Postcode Range

Victoria 3000-3220
3335-3341
3425-3443
3750-3811
3910-3920
3926-3944
3972-3978
3980-3983
8000-8999
3221-3334
3342-3424
3444-3749
3812-3909
3921-3925
3945-3971
3979
3984-3999
2648
2715
2717-2719
2731-2739
 
New South Wales 1000-2263
2500-2530
2555-2574
2740-2786
2890
0200-0299
2264-2499
2531-2554
2575-2647
2649-2714
2716
2720-2730
2787-2879
2881-2889
2891-2898
2900-2999
 
Queensland 4000 - 4299
4500 - 4549
9000 - 9299
9400 - 9596
9700 - 9799
4300 - 4449
4450 - 4499
4550 - 4676
4680 - 4699
4700 - 4701
4737 - 4805
4806 -  4820
4831 – 4850
4870 – 4872
9597 - 9599
9880 - 9999
4677 – 4679
4702 – 4736
4821 – 4830
4851 – 4869
4873 – 4899
South Australia 5000 - 5199
5800 - 5999
5200 – 5261
5264 – 5266
5311 – 5349
5357 - 5359
5414 - 5449
5473 – 5499
5523 - 5599
2880
5262 – 5263
5267 – 5310
5350 – 5356
5360 – 5413
5450 – 5472
5500 – 5522
5600 -  5749
Western Australia 6000 - 6214
6800 - 6999
6215 - 6536
6538 – 6637
6647 - 6700
6715
6719
6724
6744 – 6750
6763 - 6764
6771 - 6799
6537
6638 – 6646
6701 – 6714
6716 – 6718
6720 - 6723
6725 – 6743
6751 - 6762
6765 – 6770
Tasmania 7000-7999    
Northern Territory   0800 - 0821
0823 – 0834
0900 - 0999
0822
0835 – 0899
Norfolk Island   2899